Refund
Policy

All orders require full payment before delivery. We do not accept cash on delivery, meet-ups, or payment at the drop point. Your order is only confirmed and scheduled for delivery once payment is received and verified.

By completing payment, you agree to our refund policy and acknowledge that refunds are subject to the conditions outlined on this page. Payment confirms your acceptance of these terms.

Products that have been opened, used, tampered with, or unsealed are not eligible for refund under any circumstances. We only accept returns of products that remain in their original, sealed, and unopened condition.

Once a product’s seal is broken, packaging is opened, or the product has been used in any way, the sale is final and no refund will be issued. This policy protects product integrity and ensures quality for all customers.

If you believe your order qualifies for a refund, you must follow our return process exactly. Deviations from this process will result in automatic denial of your refund request.

• Step 1 — Contact Us: Message us within 3 hours of delivery with your order reference and reason for return
• Step 2 — Return the Drop: You must physically return the product to the designated drop point or arrange a return drop with us
• Step 3 — Share Photos: Send clear photos of the sealed, unopened product before and during the return drop
• Step 4 — Wait for Inspection: We will inspect the returned product to verify it is sealed, unopened, and matches your order
• Step 5 — Refund Decision: We will notify you of our decision within 24 hours of receiving and inspecting the return

We only issue refunds after inspecting the returned product. No exceptions. The inspection verifies that the product is sealed, unopened, undamaged, and matches the original order.

Our inspection process is thorough and may include checking packaging integrity, seal condition, product weight, labeling, and any signs of tampering or use. We reserve the right to refuse a refund if our inspection reveals that the product does not meet return conditions.

• Product must be in original sealed packaging with no signs of opening
• Product must match the order reference and description
• No physical damage, tampering, or alteration of any kind
• All labels, stickers, and security features must be intact
• Product must be returned within the 3-hour time window

All refund requests, returns, and issue reports must be submitted within 3 hours of delivery. This is a strict, non-negotiable deadline. Requests received after 3 hours will be automatically denied, regardless of the reason.

The 3-hour window begins from the moment your delivery is confirmed as dropped. We track delivery timestamps precisely. Do not delay — inspect your order immediately upon receipt and contact us right away if you have concerns.

• Contact us via WhatsApp or Telegram within 3 hours of drop confirmation
• Include your order reference and clear photos of the sealed product
• Arrange the return drop within the same 3-hour window
• We must receive the returned product for inspection within 24 hours of your initial report

Only the following issues, reported within the 3-hour window and with proper photo documentation, may qualify for a refund after inspection:

• Wrong Product: You received a completely different product than what was ordered and paid for
• Damaged Seal at Drop: The product seal was visibly broken or damaged upon delivery (do not open — photograph immediately)
• Missing Items: Part of your confirmed order was not included in the drop
• Incorrect Quantity: The delivered quantity does not match your paid order amount

If your return passes inspection and qualifies for a refund, we offer the following resolution options at our sole discretion:

• Full Refund: Complete refund to your original payment method, issued within 48 hours of inspection approval
• Replacement Drop: We arrange a replacement delivery of the correct product, subject to availability
• Store Credit: Credit applied to your account for future orders, valid for 30 days

For refund requests or delivery issues, contact us immediately via WhatsApp or Telegram. Include your order reference, clear photos of the sealed product, and a concise description of the issue. Remember: you have only 3 hours from delivery to report.

• WhatsApp is our primary and fastest channel for urgent issues
• Include order reference number in your first message
• Attach clear photos showing the sealed product and any visible issues
• State your concern clearly and concisely
• Be prepared to return the product to the drop point promptly