Privacy
Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website and use our services. We are committed to ensuring that your privacy is protected and that any personal information you provide is handled responsibly.

By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

We collect information that you voluntarily provide to us when using our services, as well as certain technical data automatically collected when you visit our website.

• Contact Information: Your name, phone number, WhatsApp number, and any other details you provide when reaching out to us
• Location Data: Delivery addresses, landmarks, and location details necessary to fulfill your order
• Communication Records: Messages, call logs, and conversation history via WhatsApp or other approved channels
• Order Details: Product preferences, order history, and transaction records
• Technical Data: IP address, browser type, device information, and access timestamps (collected automatically)
• Usage Data: Pages visited, time spent on site, and interaction patterns

Your personal information is used strictly for operational and service-related purposes. We do not use your data for unrelated marketing or advertising without your explicit consent.

• Service Delivery: To process and fulfill your orders, arrange deliveries, and communicate order status
• Communication: To respond to your inquiries, confirm orders, and provide customer support
• Verification: To verify your identity and age where required by law or company policy
• Service Improvement: To analyze usage patterns and improve our website and service quality
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Dispute Resolution: To maintain records that may be needed to resolve disputes or address complaints

We respect your privacy and limit the sharing of your personal information. We only disclose data in specific circumstances as outlined below.

• Service Providers: We may share minimal necessary information with delivery partners or logistics providers solely to complete your order
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority
• Business Protection: We may share data to enforce our terms, protect our rights, or prevent fraud and illegal activity
• Consent: We will only share your information with third parties for marketing or other non-essential purposes with your explicit consent

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

• Access to personal data is restricted to authorized personnel only
• Communication records are stored securely and not publicly accessible
• We use secure hosting environments with standard industry protections
• Regular review of our data handling practices to maintain security standards
• We do not store payment card details or financial information on our servers

You have certain rights regarding the personal information we hold about you. While our service model is communication-based rather than account-based, we still honor your data rights to the extent applicable.

• Access: You may request information about what personal data we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request deletion of your personal data, subject to legal retention requirements
• Restriction: You may request that we limit the processing of your data in certain circumstances
• Objection: You may object to certain types of data processing, such as direct marketing
• Portability: Where technically feasible, you may request a copy of your data in a structured format

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small text files stored on your device when you visit a website.

• Essential Cookies: Required for the basic functionality of our website
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences for future visits
• You can disable cookies through your browser settings, though this may affect site functionality
• We do not use cookies to collect personally identifiable information without your knowledge

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Communication records are retained for a reasonable period to resolve disputes and maintain service quality
• Order and delivery records are kept for accounting, tax, and legal compliance purposes
• Technical data (logs, analytics) is typically retained for 12 months unless longer retention is needed
• Once data is no longer needed, we securely delete or anonymize it
• You may request deletion of your data at any time, subject to legal obligations

Our website may contain links to third-party websites or services, such as WhatsApp, Telegram, or analytics providers. This Privacy Policy does not apply to those external services, and we are not responsible for their privacy practices.

• WhatsApp and Telegram are separate platforms governed by their own privacy policies
• Any data you share through those platforms is subject to their respective terms
• We recommend reviewing the privacy policies of any third-party services you use
• We are not responsible for the content, security, or privacy practices of linked websites

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on this page with an updated effective date.

• Changes are effective immediately upon posting unless otherwise stated
• Material changes may be communicated through our direct channels when practicable
• Your continued use of our services after changes indicates acceptance of the updated policy
• We encourage you to review this policy periodically to stay informed